Privacy Policy

At Rishi Homoeo Clinic ("Clinic", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal data in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

To provide our healthcare scheduling services, we collect the following data:

• Personal Identifiers: Full Name.
• Contact Information: Email Address, Place/City of residence.
• Technical Data: IP addresses, browser types, and authentication tokens generated during your login session.

2. How We Use Your Information

Your data is strictly used for the following operational purposes:

• To facilitate and manage your appointment scheduling.
• To send automated confirmations, OTPs, and cancellation notices via Email.
• To prevent fraudulent bookings or abuse of the scheduling platform.

3. Data Retention & Storage

To maintain a comprehensive historical medical record and ensure continuity of care, the personal data submitted during registration will be retained securely on our cloud servers indefinitely. By using this service, you consent to this lifelong retention policy necessary for clinical record-keeping.

4. Third-Party Sharing & Financial Data

We do not sell, rent, or trade your personal data. We only share information with strictly vetted third-party infrastructure providers necessary to run this platform:

• Payment Processing: All payments are processed through Razorpay. Rishi Homoeo Clinic does not collect, capture, or store sensitive financial data (credit/debit cards, UPI PINs, bank accounts).

5. Cookies and Tracking

Our platform utilizes essential cookies and local storage mechanisms strictly to maintain your active login session and secure your connection. We do not use third-party advertising trackers.

6. Data Security

We implement robust, industry-standard cryptographic security measures to protect your data. However, internet transmission is never 100% secure. By using our portal, you acknowledge and accept the inherent risks of online data transmission.

7. Contact Us

In accordance with the IT Act, if you have any discrepancies or grievances regarding the processing of your data, please contact: